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Introduction

Surat Municipal Corporation has always aspired to achieve total customer satisfaction & has endeavoured the same through various methodologies. With the following objectives in mind, S.M.C. started an E-governance project through 16 city civic centers right now. This is further integrated with an in-house Management Information Systems (M.I.S.) that given an instant and as-is report on all activities of City Civic Center on Municipal Commissioner desktop.


At Present we are having 16 City Civic Centers.

Objectives

  • To facilitate single point / single visit solution
  • To speed-up processing
  • To eliminate bureaucracy
  • To bring transparency
  • To bring accountability
  • To reengineer procedures

Services Offered

  • Property Tax Collection
  • Professional Tax Collection
  • Birth & Death Certificates
  • Shops & Establishment registration
  • Complain Registration
  • Installment of Municipal tenement, EWS houses & shopping complexes
  • Part plan of T.P.Maps
  • Collection center for all type of applications
  • Distribution of all types of forms/ publications of S.M.C.

Benefits to Citizens

  • Reach the doorsteps of the citizens
  • Provide a single roof solution for all S.M.C. services.
  • Endeavour to integrate other services like railway tickets, bill payments, etc.
  • 24 hours complain lodging through internet.
  • All SMC services & several other citizen centric services from a single location.
  • Transparent & responsive administration.