SMC-Citizen Portal is simple and convenient way provided by Surat Municipal Corporation (SMC) to the citizens to pay their Property Taxes. It allows and enables the citizen to make payment online through SMC's website instantly with multiple options like credit card, debit card and internet banking.
Online payment can be made by any citizen having valid tenement number of the property for which s/he wants to make payment. The payer needs to have either Net Banking facility with any of the listed banks or Master/VISA Credit Card or Master/VISA/Maestro Debit Card.
You can make payment using Net Banking facility provided by your bank. The Net Banking facility is available for more than 48 banks. Your bank should be one of them.
First ensure that your card has been enabled by VBV (verified by VISA) OR VBM (verified by MASTER) if yes then use your PIN number issued by your bank for making online payment. To obtain PIN number you need to call your bank, who will furnish it to you by E-Mail or SMS.
You need to login into the SMC-Citizen Portal with your registered email or mobile number and password. You can either click "Recent Transactions" link at the top right corner or by selecting the desired service and then clicking "Recent Transactions" link on the right hand side of the page. On clicking this link, you will be shown the recent transactions with its status as Success / Failed. For successful transaction you will have option to view Receipt/certificate.
When you make the payment and the returned information is received successfully by SMC webserver, an online payment receipt will be generated and only such transactions are considered to be successful.
When you do not complete the payment procedure or due to some or the other reason the transaction information does not reach SMC after the payment, the transaction is considered to be failed.
First, you need to login into the SMC-Citizen Portal with your registered email or mobile number and password then select Online Services -> Select Application-wise status of your transaction. If the status is failed, the transaction amount will be refunded to your account by the respective bank/Credit or Debit card authority. For such cases the tax remains to be unpaid and you should ensure payment of the same before the due date.
In such cases, First, Login into the SMC-Citizen Portal with your registered email or mobile number and password then select Online Services -> Select Application-wise status of your transaction. If the payment information has reached successfully to SMC, the status will be shown as success and you can print the receipt from the same page. For successful transaction an email along with receipt is also sent to the email address provided while making the payment. If the payment information has not reached successfully to SMC, the status will be shown as failure and the debited amount will be refunded to your account by the respective bank/Credit or Debit card authority.
The security and confidentiality of your personal and financial information is of paramount importance to us. SMC on their servers does not store any of your financial information. The information traveling over the network is protected by Secure Sockets Layer (SSL) data encryption technology along with extended validation.
Yes, you will receive the same rebate benefits in case of advance payments similarly as you make a payment at City Civic Centers. The advance rebate benefits are based on SMC’s Policy and subject to change from time to time.
Yes, you will get the Senior Citizen discount in case of online payments similarly as you make a payment at City Civic Centers, provided you have already completed the Senior Citizen Registration process at respective zone office. The Senior Citizen Discount is based on SMC’s Policy and subject to change from time to time.
You can send your query by email to epay[at]suratmunicipal[dot]org. You need to mention the Tenement No./Registration No./Meter No./etc., SMC's Transaction ID, Reference No. and Transaction Date for tracking purpose. Alternatively you can also call us on +91-261-2423750 (Extension – 345).
Some of the banks and Credit/Debit Card companies put cap on the no. of transactions (normally three transactions) one can make for a single entity in a single day. Due to this restriction, the subsequent transaction effort fails. However, you can make payment the next day or on the same day using the different Credit/Debit Card or Net Banking Facility.
The property related information is based on the Assessment & Recovery data made available through respective zone's Assessment & Recovery Department. In case of correction, you may contact Assessment & Recovery Department of the respective zone office.
Please click below link for User Manual related to different applications of Online Services.
